Return ad Refund Policy

At The Tech Gadget Lab, your satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help with returns and refunds. Please read the following policy carefully.

1. Return Eligibility

You may return an item within 30 days of delivery if it meets the following criteria:

  • Item is unused, in its original packaging, and in resalable condition

  • Includes all accessories, manuals, and components

  • Has no physical damage caused by misuse or accidents

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

For hygiene, safety, or technical reasons, the following items are non-returnable once opened or used:

  • Wireless Earbuds

  • Anti-Snore Smart Sleep Aid Device

  • Any item showing signs of wear or misuse

3. Defective or Damaged Items

If your item arrives defective or damaged:

  • Contact us within 7 days of delivery at [your support email]

  • Include your order number, a description of the issue, and photos/videos of the damage

  • We’ll provide a replacement or refund upon verification

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days

  • Shipping charges are non-refundable, unless the return is due to our error

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • We recommend using a trackable shipping method to ensure safe delivery

6. Exchanges

Exchanges are only available for defective or damaged items. If you need a different product, please return the original item and place a new order.

7. How to Initiate a Return

To start a return, please contact us at:

📧 brianlyk2005@gmail.com

🕒 Support Hours: 24/7 Service

We appreciate your trust in The Tech Gadget Lab and are committed to providing an excellent customer experience.